Custom Sofa & Sectional Delivery 

 

 

At Furniture Box, we make ordering your custom sofa or sectional as convenient as possible, from the initial design consultation to final delivery.

Whether you're ordering a Canadian-made custom sofa, a modern sectional, or a made-to-measure living room set, our team will keep you informed throughout the production and delivery process.

Based in Burlington, Ontario, Furniture Box proudly serves customers across Burlington, Oakville, Milton, Hamilton, and surrounding Greater Toronto Area (GTA) communities.

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1. Free Delivery on Custom Sofas & Sectionals Over $1,899

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At Furniture Box, we offer FREE local delivery on custom-made sofas and sectionals with a purchase value of $1,899 or more to selected nearby cities and communities.

Our free delivery service is available in:

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• Burlington, ON

• Oakville, ON

• Milton, ON

• Hamilton, ON, and surrounding areas

• Mississauga, ON 

 

Ordering from outside these areas?

We also deliver to other communities across the Greater Toronto Area and beyond. Additional delivery charges may apply depending on your location.

Simply contact our team with your postal code to confirm delivery availability and any applicable delivery fees.

Free delivery applies to qualifying merchandise purchases of $1,899 or more in our designated local delivery areas.

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2. Custom Sofa & Sectional Delivery Timeline

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Our custom-made sofas and sectionals typically take approximately 40 days to be ready for delivery.

Please note that this is an estimated timeframe, not a guaranteed delivery date. Production schedules and delivery availability may vary depending on the season, order specifications, fabric availability, and overall production volume.

Planning to order a custom sofa?

We recommend confirming the current estimated production and delivery timeline with our team when placing your order, as seasonal demand may affect the schedule.

For the most accurate estimate, please contact us or visit our Burlington showroom.

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3. How Our Custom Sofa Delivery Process Works

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We follow a simple process to keep you informed and ensure your order is ready for delivery.

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Step 1 – Order Placement & Production

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Once your custom sofa or sectional configuration, dimensions, fabric, and specifications are confirmed, a 50% deposit is required to begin production.

Your order then moves into the manufacturing process.

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Step 2 – Final Payment Notification

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A couple of days before your custom sofa or sectional is expected to be ready, our team will contact you to arrange the remaining balance.

The outstanding balance must be paid in full before delivery.

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Step 3 – Delivery Scheduling

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Once the final payment has been received, our team will coordinate with you to arrange a suitable delivery date and available time frame.

We will communicate with you regarding the delivery schedule and confirm the arrangements before dispatch.

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Step 4 – Delivery to Your Home

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Your custom sofa or sectional will be delivered to your home through our third-party professional delivery partners.

Our goal is to make the final step of your custom furniture purchase as smooth and convenient as possible.

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4. Delivery Areas – Burlington & Greater Toronto Area

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Furniture Box provides custom sofa and sectional delivery across Burlington and surrounding communities.

Our primary local delivery areas include:

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• Burlington

• Oakville

• Milton

• Hamilton

• Waterdown

• Ancaster

• Dundas

• Mississauga and surrounding communities

 

Free delivery is available on qualifying orders of $1,899 or more in Burlington, Oakville, Milton, and Hamilton areas.

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For other locations, additional delivery charges may apply depending on the delivery address.

Contact us with your postal code to confirm delivery options and pricing.

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5. Delivery Preparation & Important Information

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To help ensure a smooth delivery, we recommend preparing your home before your scheduled delivery date.

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Before Your Sofa Arrives

Please ensure the following:

• Measure all entryways, doorways, hallways, and staircases.

• Check elevator dimensions and access restrictions, if applicable.

• Make sure there is sufficient space for the sofa or sectional in your intended room.

• Clear the delivery pathway of furniture and other obstacles.

 

Important – Sofa Fit Responsibility

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Customers are responsible for ensuring that their custom sofa or sectional can fit through all entryways, hallways, staircases, and elevators before placing an order.

Furniture Box is not responsible for items that cannot fit into the customer's property or designated space. Delivery fees are non-refundable in such circumstances.

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6. Delivery Partners & Handling

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Furniture Box works with third-party professional delivery companies to complete customer deliveries.

While we carefully select experienced delivery providers, delivery services are performed by independent third-party companies.

Any damage to property, including walls, floors, ceilings, or staircases, or any personal injury or other incident occurring during delivery, must be reported directly to the delivery company at the time of delivery or shortly thereafter.

Customers are responsible for reporting the incident and filing the relevant claim with the delivery provider.

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7. Final Payment & Delivery Policy

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For all custom-made and made-to-order sofas and sectionals:

• A 50% deposit is required to begin production.

• Deposits are non-refundable once the order is confirmed.

• The remaining balance must be paid in full before delivery.

• Cash on delivery is not accepted for made-to-order sofas.

• Delivery scheduling begins once the outstanding balance has been received.

Please refer to our Custom Sofa Policy for complete terms and conditions.

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8. Frequently Asked Questions – Custom Sofa Delivery

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Do you offer free delivery on custom sofas and sectionals?

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Yes! Furniture Box offers free delivery on custom-made sofas and sectionals with a purchase value of $1,899 or more in Burlington, Oakville, Milton, Hamilton, and surrounding designated areas.

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Is free delivery available outside Burlington, Oakville, Milton, and Hamilton?

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We also deliver to other surrounding GTA communities and beyond. However, additional delivery charges may apply depending on your location. Contact us with your postal code for a delivery estimate.

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How long does it take to receive a custom-made sofa?

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Our custom-made sofas and sectionals typically take approximately 40 days to be ready for delivery. However, timelines may vary depending on the season, production schedule, fabric availability, and order specifications. Please confirm the current estimated timeline with our team when placing your order.

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When will Furniture Box contact me to arrange delivery?

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We will contact you a couple of days before your order is expected to be ready to arrange the remaining payment. Once the final payment is received, we will begin coordinating your delivery date and available time frame.

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Do I need to pay the full balance before delivery?

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Yes. A 50% deposit is required to start production, and the remaining balance must be paid in full before delivery. We do not accept cash on delivery for custom-made sofas and sectionals.

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Can I choose my preferred delivery date?

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Our team will coordinate with you to find a suitable delivery date based on available delivery schedules. We recommend remaining flexible, as delivery availability can vary depending on the season and scheduling demand.

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What if my sofa does not fit through my doorway?

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Customers are responsible for checking all entryways, hallways, staircases, and elevator dimensions before ordering. Furniture Box cannot accept responsibility for items that cannot fit into the property, and delivery fees are non-refundable in these circumstances.

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Need Help With Your Custom Sofa Delivery?

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Whether you're ordering a custom-made sofa in Burlington, a sectional in Oakville, or a complete living room set in Milton, our team is here to assist.

Visit our showroom or contact Furniture Box to discuss your custom furniture order, estimated production timeline, and delivery arrangements.

Furniture Box

4130 South Service Road, Burlington, ON L7L 4X5

Phone: 437-422-0229

Email: support@furniturebox.ca

Website: https://furniturebox.ca

Furniture Box – Custom Sofas & Sectionals, Designed to Fit Your Home.